Highly effective communicators are making greater use of social media than their less- effective peers.
On average, however, usage is fast outpacing effectiveness. While the use of social media has expanded over the last 12 months for all, highly effective communicators are more than twice as likely as the least-effec- tive group of companies to have expanded their use of social media (Figure 14).
The most prevalent reasons for not increasing the use of social media stem from a lack of resources and knowledge, rather than legal restrictions (Figure 15).
Companies that are using social media to engage employees are using these tools to address a variety of topics (Figure 16). The most prevalent topics are collaboration and team building, adapting to change, and promoting health and wellness. The difference between high-and low-effectiveness communicators was not significant in this area. It ranged from a 17 percent difference in providing a line of sight to the business to a 9 percent difference in promoting risk taking; however, less than half of participants are using social media to reach their workforce.