It’s 7.10 AM.
For the last 45 minutes I’ve been trying to give T-Mobile some of my money, and they are making it very difficult for me to do so.
Yesterday I spent 30 mins in Starbucks trying to set up a roving Starbucks/T-Mobile/Hotspot account for my online access over the next month.
T-Mobile, (just thought I’d drop that tag in there to give the search engines a bit more help), was having a bad day. So by extention, so was I.
Maybe T-Mobile was in a bad mood yesterday, because no matter how many times I put my details; name, address, employer, phone numbers, credit card details etc into their well designed, undoubtedly well researched form. (T-Mobile, if you do have the good sense to have people in customer support searching blogs, please get in touch with me. I’ll give you some very good market research for free. And even better, I’ll try not to swear at you.)
Anyhow, suffice to say yesterday T-Mobile refused to take my money, and slammed the digital door in my face.
Today bright and early I tried again.
(Different location, different Mac, different credit card details even. Short of moving house, I couldn’t think of anything else to change.)
Still no go, and a good half hour down on the day, I called customer support.
An incredibly helpful, and depressingly bright tech support guy came on and we had a nice chat.
It made a few good suggestions, I tried them all, and got the above error message from T-Mobile.
(I’m thinking of having it framed on the wall. But then again why bother? I can just go through the whole process, wherever I am in the world, and get that cheery little error message popping up whenever I feel lonely, unwanted and ignored.)
So, here I am still no T-Mobile HotSpot account. (I’m entering this over my fixed line at home.)
Still wanting to give Starbucks and T-Mobile my money.
But running out of ideas and options. Reluctant to go through the whole pantomime again.
I’d switch my allegiance to Costa Coffee, but as Elton John so eloquently put it; ‘But then again, No.’
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