If only o2's iPhone repair people were as good as their community managers.

I noticed a typo on a the o2 website.

(Sad I know but being married to an ex-typographer, and now design obsessed picture framer, you get like picture.)

So I did a screen grab, slotted it into twitpic and put out a tweet to o2 who I know monitor Twitter.

They picked it up, responded and fixed it.

Brilliant.

Top marks o2.

However, my enthusiasm for their rocking social media listening posts, is tempered somewhat by the quality of their repair service.

I'm still without my iPhone, after their service department messed up an ongoing repair.

(It developed a fault where I couldn't hear anyone when I made a call, they could hear me though. Seems like the iPhone thinks the headphone jack is in, when it isn't.)

It's been in the o2 repair shop almost 2 weeks already, when I checked with the o2shop they told me it was out of warranty and would cost £130 to fix.

I said forget it, send it back. When this was done and the repair had been cancelled, the guy in the O2 shop, (who was very good and terrifically helpful by the way), said the repair people were wrong, it was still in warranty and would  be repaired for free. Problem was I'd have to find my original invoice of last March, or get a new one from the original o2 shop I'd bought the phone at, located at the other end of town. (How come if their database said I was the owner, and it was in warranty, I had to get a paper receipt? huh? But I digress.)

So my guesstimate is it will be about a month that I have to go without my iPhone.

Not good.

I might as well as done nothing then got a upgrade for free when I'm eligible in April.

If only iPhone repair people were as good as their community managers.

And I wonder if their social monitoring this?

Comments

[JP at O2]

Hi Mike
I saw your post - I'd like to discuss this further if I can! Could you drop me a message on o2ukofficial@o2.com with a few more details please?

Thanks
JP at O2